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Job Description

Since 1984, CASS has been in Arizona empowering  individuals and families experiencing homelessness to become self-sufficient and end their homelessness.  CASS has an immediate employment opportunity for an Assistant Manager at its Emergency Family Shelter.

Essential Functions

Provide direct staff support and supervision:

  1. Effectively assist in managing Shelter operations, client activities and overall shelter programs to meet client expectations;
  2. Supervise Family Care Coordinators and Case Managers, approve schedules, track and approve overtime when required, assure adequate staffing levels;
  3. Assist the Manager to coach, and develop employees;
  4. Maintain policy and procedure manual to ensure compliance, safety, organization and consistent procedures among staff and clients;
  5. Meet with residents to answer questions, de-escalate situations, and settle grievances;
  6. Serve as point of contact with police officers, probation, parole and community partners;
  7. Respond to overnight phone calls from Shelter staff requiring guidance and/or support.

Provide supportive leadership to staff, vendors, residents, and volunteers:

  1. Ensure consistent and appropriate staffing and training to support related program policies and procedures;
  2. Read and update staff on evictions, incidents, etc. Ensure logs are maintained for shift activities, and that staff have consistent information and meeting time on each shift to stay abreast of agency and department information;
  3. Coordinate and oversee client volunteers, staff shift check lists and logs, laundry, staff safety and professionalism;
  4. Monitor facilities frequently, identifying and resolving health and safety hazards. Work closely with the facilities department as needed to review task completion and proper documentation;
  5. De-escalate difficult situations involving clients and staff;

Ensure the effective operation of the Shelter:

  1. Assist the Manager to ensure HMIS data integrity;
  2. Ensure adequate stock of supplies are ordered, maintained, and distributed and other procurement and inventory needs are well-managed;
  3. Maintain and manage radio check in/out log.

Other Duties:

  1. Review and approve bi-weekly time sheets;
  2. Participate in weekly leadership meetings;
  3. Serve as back-up to the Manager;
  4. Perform other duties as required.


Skills / Requirements

Additional Attributes

  1. Commitment to a solution-focused work environment and the clear intention to meet residents’ expectations;
  2. Ability to motivate and lead teams;
  3. Excellent written and verbal communication skills;
  4. Ability to remain cool-headed and make good decisions in difficult situations.

Physical Activities and Working Conditions

  1. Moving about on foot to accomplish tasks, moving from one floor to another;
  2. Sitting at a desk for extended periods of time to accomplish tasks;
  3. Ability to lift, carry, push or pull objects up to 10 pounds unassisted;
  4. Manual dexterity in order to use keyboard and mouse;
  5. Close visual acuity to prepare and analyze reports and data;
  6. Visual acuity to operate a motor vehicle.



  1. Bachelor’s degree in social work, behavioral health or related field and three-year’s social service experience;
  2. Minimum of one-year supervisory experience;
  3. Working experience in case management planning;
  4. Experience working with the homeless or impoverished;
  5. Intermediate to advanced proficiency in Word, Excel and Outlook calendaring; highly accurate data entry skills;
  6. Proven experience in client database management systems, including report generation