Job Description

Job Summary:   The Assistant Director of Programs, under the general guidance of the Director of Programs, is responsible for assisting in the operational, managerial, and administrative duties relating to successfully implementing CASS’ programs and services to prevent and end homelessness among men, women, and children. The Assistant Director of Programs is responsible for all program staff, directly involved in program and service delivery development, management, and implementation.

 Essential Functions:

 Provide vision and leadership to CASS Programs:

  1. Maintain Programs staffing plan and team structure in alignment with approved staffing levels; work with the Director of Programs to make changes when appropriate;
  2. Work with Program Managers to ensure job descriptions reflect primary responsibilities and expectations for each role on the team; assist in creation of new job descriptions;
  3. Make performance expectations and standards of conduct clear and hold people accountable;
  4. Provide guidance and counseling to Program Managers and others to help them recognize and address issues and enlist their support in pursuit of organizational objectives;
  5. Build capacity and a strong and vital Program Team through targeted recruiting and professional growth of employees by coaching, training and mentoring.

Oversee, plan, organize, and coordinate program functions and activities:

  1. Be an active, visible leader in renewing existing and developing new partnerships and programs and collaboratively deliver programs to help expand CASS’ impact across the region;
  2. Stay up to date with all current contracts and ensure compliance with all contracts;
  3. Maintain documentation and information necessary to meet the contractual agreements in place;
  4. With Director, prepare proposals and budgets for existing and new services.

Monitor program quality and seek continuously improvement:

  1. With Director, define key performance measures and goals for each program, work with your team and functional peers to ensure performance data (qualitative and quantitative) is collected, analyzed reported, and integrated;
  2. Use performance data to ensure continuous improvement of client-centered and trauma-informed shelter, housing, and supportive service programs at all CASS locations;
  3. Work with the Director of Programs to define key team performance measures and goals; work with your team and functional peers to collect, analyze, report and respond to performance data;
  4. With Programs Managers, prepare correspondence, detailed analytical documents, staff reports, and technical documents to communicate program progress and improvements.

 Other Duties:

  1. Assume the duties and responsibilities of the Program Director in his/her absence or as requested;
  2. Represent CASS in the community at funder meetings, relevant committees, and participate in speaking engagements and media events as necessary;
  3. Perform other duties as required;

 Needed Competencies and Proficiencies:

  1. Ability to quickly build trust and strong relationships with staff, peers, partners, and other stakeholders.
  2. Comfortable working in a fast-paced environment with quickly evolving urgencies; able to remain calm and in control when issues arise by using long-term goals and objectives to help guide the way forward.
  3. Team oriented with a preference for working in a collaborative setting that values diverse opinions.
  4. Enthusiastic at the prospect of engaging stakeholders (staff, clients, funders, government agencies, other service providers) to create and implement innovative programs and changes to further CASS’ mission to end homelessness.

 Work Environment:  This job primarily operates in a professional office environment however, occasional off-site venues and outside event areas in various weather conditions are expected. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

 Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 25 pounds unassisted. The employee must be able to self-transfer and move throughout the facilities, between buildings, and around campus at multiple sites. Close visual acuity to prepare and analyze reports and data. Visual acuity and physical ability to operate a motor vehicle.

 Position Type and Expected Hours of Work:  This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. with time allotted for breaks/lunch. Evening and weekend work may be occasionally required as job duties demand. Travel is primarily local during the business day.

Skills / Requirements



  1. Bachelor’s degree;
  2. 5 years of experience in the non-profit/social services sector with 2 years of experience in relevant program leadership and supervisory roles. An equivalent combination of experience and education will be considered;
  3. Demonstrated success in program design, implementation, and evaluation in alignment with a strategic plan or to address community needs;
  4. Demonstrated ability to develop partnerships and collaboratively delivered programs;
  5. Strong writing and communication skills with proficiency in Outlook, Word, PowerPoint and Excel;
  6. State of Arizona Level One Fingerprint Clearance Card or the ability to obtain one;
  7. Valid Arizona driver License, insurance and satisfactory 39-month driving record;
  8. CPR-First Aid certification within 90 days of employment;
  9. Naloxone (Narcan) training within 90 days of employment.



  1. Master’s degree;
  2. Demonstrated understanding and experience with organizational learning and change;
  3. Experience working with individuals and/or families struggling to end their homelessness;
  4. Certification or formal training on trauma-informed care;
  5. Familiarity and basic proficiency with Homeless Management Information System (HMIS).

Important Notes

Help Us Fight Homelessness in Arizona

Central Arizona Shelter Services (CASS) is the largest provider of homeless shelter and support services in Arizona.  Our mission is to prevent and end homelessness among individuals and families while advancing compassionate community solutions, and our vision is a community where everyone has a home.  Join a team that's changing lives. We seek individuals interested in starting a non-profit career, as well as professionals looking to apply their skills and experience where they can truly make a difference. 


CASS offers a comprehensive benefits package including medical, dental, vision, employer-paid life insurance and short-term and long-term disability insurance, Employee Assistance Programs, tuition and professional certification reimbursement, an array of voluntary benefits, 403(b) retirement plan with match of up to 4%, 10 paid holidays plus a floating holiday and birthday month day off, paid sick time, and a generous PTO plan.  Several medical, dental, and vision plans are at no cost for employee-only coverage. 


CASS is an equal opportunity employer.  We are actively seeking to build a diverse and inclusive team with a wide range of backgrounds, perspectives, and skills that will support our agency's mission and vision. CASS does not discriminate against qualified applicants on the basis of race, color, religion, creed, sex, age, disability or medical condition (including genetics), national origin, veteran status, gender identify, sexual orientation, or any other categories protected by federal, state, and local anti-discrimination laws.


We provide reasonable accommodation on a case-by-case basis.  A criminal background check is part of our hiring process but is not used to make the final hiring decision.  CASS is a drug-free workplace. 


An Equal Opportunity Employer, including disability/vets