Job Description

Are you a top performer motivated by the opportunity to make a huge impact on the community?

Central Arizona Shelter Services (CASS), is a non-profit 501 (c)(3), and the largest provider of shelter and services to homeless adults in Arizona. CASS offers a wide variety of services meeting the needs of individuals and families experiencing homelessness.  For more information about CASS, please visit our website at

CASS is seeking a hands-on navigator to engage with chronically homeless individuals with acute medical and behavioral health service needs to reduce the use of emergency services and hospitalizations; deescalate such clients in crisis situations in a shelter environment; build and sustain productive relationships with community healthcare partners and providers. This is an active and fast-paced role.

Essential Functions

  1. Engage chronically homeless individuals who have an acute need for services related to their mental health, substance abuse and/or trauma:

    1. Develop an individualized plan to move these individuals from an emergency/acute care model to a preventative primary care model;
    2. Address the client as a whole, including all social factors related to chronic behavioral and health issues;
    3. Review case plan with client; provide resource information, referrals, and direction; apply critical thinking and creativity to overcome service barriers;
    4. Work with SSI/SSDI and SOAR programs to drive completion of social security applications.

    Connect client to appropriate housing providers:

    1. Identify clients’ specific housing needs, their strengths, resources and potential challenges to obtaining stable housing; complete housing applications and collect all required documents to support the application;
    2. Collaborate with housing providers to expedite housing opportunities for clients;
    3. Develop resources and foster healthy and production relations with them; resources include medical providers, housing providers and social service agencies;
    4. Connect with clients frequently; be readily available to answer questions, follow-up and discuss challenges and progress; seek out clients so they continue to progress.

    Conduct weekly and ad-hoc follow-up sessions with clients to facilitate success and document progress in achieving their goals:

    1. Review progress, document client interaction in HMIS, monitor notes in HMIS from other agencies and departments in accordance with HIPPA compliance;
    2. Close out files timely.

    Other Duties:

    1. Perform other duties as required.

     Physical Activities and Working Conditions:

    1. Moving about on foot to accomplish tasks, moving from one workspace to another;
    2. Sitting at a desk for extended periods of time to accomplish tasks;
    3. Ability to lift, carry, push or pull objects up to 20 pounds unassisted;
    4. Manual dexterity in order to use keyboard and mouse;
    5. Vision and coordination in order to drive an automobile;
    6. Driving and working outside of the office in the heat of summer and other inclement weather conditions.

            Skills / Requirements



            1. Bachelor’s degree in social or behavioral science or related field and two-years of experience in homeless or behavioral health services;
            2. Healthy knowledge of healthcare systems and local healthcare resources;
            3. Must have State of Arizona Level One Fingerprint Clearance Card or apply upon receipt of offer of employment;
            4. Valid AZ Driver License and a driving record that meets agency standards. Must have reliable transportation. Proof of insurance is required.
            5. Intermediate to advanced proficiency in Word, Excel and Outlook; highly accurate data entry skills.



            Additional Attributes

            1. Ability to maintain boundaries and to communicate clearly and professionally;
            2. Commitment to a solution-focused work environment and the clear intention to meet client expectations;
            3. Excellent written and verbal communication skills; ability to write complete and concise case notes;
            4. Must demonstrate personal responsibility and integrity, show initiative and an ability to work independently;
            5. Must be sensitive to cultural diversity and lifestyle issues;
            6. Desire and capacity to work in fast-paced, high-energy hands-on work environment;
            7. Able to remain clear-headed when conflicts, crisis and emergency situations arise.


            1. Behavioral Health license;
            2. Bilingual in English and Spanish.

                Important Notes

                Hours are late afternoon and evening and somewhat flexible.