Job Description

Central Arizona Shelter Services (CASS), is a non-profit 501 (c)(3), and the largest provider of emergency shelter and housing solutions to adults and families experiencing homelessness in Arizona. The mission of CASS is to empower men, women, and children with diverse needs to end their homelessness by helping them establish and maintain permanent housing.  For more information about CASS, please visit our website at 

CASS has an immediate employment opportunity for a social services professional to serve as a behavioral health navigator a to engage with chronically homeless individuals with acute medical and behavioral health service needs to reduce the use of emergency services and hospitalizations; deescalate such clients in crisis situations in a shelter environment; build and sustain productive relationships with community healthcare partners and providers.

Essential Functions

Engage chronically homeless individuals who have an acute need for services related to their mental health, substance abuse and/or trauma:

  1. Review with the client utilizing social determinants of health to identify chronic behavioral and health issues;
  2. Develop an individualized plan to move these individuals from an emergency/acute care model to a preventative primary care model;
  3. Review case plan with client; provide resource information, referrals, and direction; apply critical thinking and creativity to overcome service barriers;
  4. Work with SSI/SSDI and SOAR programs to drive completion of social security applications.

Connect client to appropriate housing providers:

  1. Identify clients’ specific housing needs, their strengths, resources and potential challenges to obtaining stable housing; complete housing applications and collect all required documents to support the application;
  2. Collaborate with housing providers to expedite housing opportunities for clients;
  3. Develop resources and foster healthy and production relations with them; resources include medical providers, housing providers and social service agencies;
  4. Connect with clients frequently; be readily available to answer questions, follow-up and discuss challenges and progress; seek out clients so they continue to progress.

Conduct weekly and ad-hoc follow-up sessions with clients to facilitate success and document progress in achieving their goals:

  1. Review progress, document client interaction in HMIS, monitor notes in HMIS from other agencies and departments in accordance with HIPPA compliance;
  2. Close out files timely.

Other Duties:

  1. Perform other duties as required.

Needed Competencies and Proficiencies

  1. Ability to maintain boundaries and to communicate clearly and professionally;
  2. Commitment to a solution-focused work environment and the clear intention to meet client expectations;
  3. Excellent written and verbal communication skills; ability to write complete and concise case notes;
  4. Must demonstrate personal responsibility and integrity, show initiative and an ability to work independently;
  5. Must be sensitive to cultural diversity and lifestyle issues;
  6. Desire and capacity to work in fast-paced, high-energy hands-on work environment;
  7. Able to remain clear-headed when conflicts, crisis and emergency situations arise.

Work Environment

This job primarily operates in a professional office environment however, occasional off-site venues and outside event areas in various weather conditions are expected. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 10 pounds unassisted. The employee must be able to self-transfer and move throughout the facilities, between buildings, and around campus at multiple sites. Close visual acuity to prepare and analyze reports and data. Visual acuity and physical ability to operate a motor vehicle.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday with time allotted for breaks/lunch. Evening and weekend work may be occasionally required as job duties demand. Travel is primarily local during the business day.




  1. Bachelor’s degree in social or behavioral science or related field and two-years of experience in homeless or behavioral health services;
  2. Healthy knowledge of healthcare systems and local healthcare resources;
  3. Must have State of Arizona Level One Fingerprint Clearance Card or apply upon receipt of offer of employment;
  4. Valid AZ Driver License and a driving record that meets agency standards. Must have reliable transportation. Proof of insurance is required;
  5. CPR and 1st Aid Certification;
  6. Intermediate to advanced proficiency in Word, Excel and Outlook; highly accurate data entry skills.


  1. Behavioral Health license;
  2. Experience with Homeless Management Information System (HMIS)
  3. Bilingual in English and Spanish.

Important Notes

We value diversity. EOE

We drug test.

We offer a rich benefits package that includes medical, dental, vision, life, short-term and long-term disability insurances, a 403(b) with employer match, 10 paid holidays, paid sick leave and PTO.