Job Description

Are you a top performer motivated by the opportunity to make a huge impact on the community? CASS is seeking an experienced Case Manager, Client Advocate to work directly with individuals who are experiencing homelessness; provide support and referrals to service providers to expedite clients’ opportunities to obtain employment and obtain and retain stable housing so clients become self-sufficient and end their homelessness.

Central Arizona Shelter Services (CASS), is a non-profit 501 (c)(3), and the largest provider of shelter and services to homeless adults in Arizona. CASS offers a wide variety of services meeting the needs of the homeless community, including shelter for adults and families; housing; supportive services; and a 5 Star rated accredited child development program. For more information about CASS, please visit our website at

Job Summary:   

Advocate for clients in the shelter; identify and work directly with individuals who are experiencing long-term homelessness or have significant challenges obtaining stable housing such as serious mental illness and/or medical vulnerability.  Provide support and referrals to service providers to expedite clients’ opportunities to obtain and retain stable housing.  This is an active and fast-paced role.

Essential Functions

Identify vulnerable individuals and build an effective case plan for them customized to their individual needs:

  • Conduct in-depth intake interview
  • Triage individuals to different levels of case management support
  • Assess client to develop effective case plan
  • Review case plan with client; provide resource information, referrals, and direction

Refer client to appropriate housing providers, and support in seeking income:

  • Identify client’s specific housing needs, their strenghts, resources and potential challenges to obtaining stable housing
  • Collaborate with housing providers to expedite housing opportunities for clients
  • Per agency guidelines, provide clothing, bus tickets, haircut vouchers, etc.
  • Be readily available to answer questions, follow-up and discuss challenges and progress; provide walk-in assistance.

Conduct weekly follow-up meetings with clients to provide continued support in achieving case plan goals:

  • Review progress, monitor notes in system from other departments, and obtain additional information to ensure clients are adhering to their case plan
  • Assist clients with applications and forms; make contact with other providers with and on behalf of clients
  • Assist clients in obtaining forms, completing paperwork, and contacting referrals
  • Make complete and accurate notes in HMIS system prior to end of each shift; close out files promptly
  • Provide success stories.

Other Duties:

  • Build and sustain relationships with campus partners
  • Perform other duties as required

Needed Competencies and Proficiencies

  • Commitment to a solution-focused work environment and the clear intention to meet client expectations
  • Competent written and verbal communication skills
  • Desire and capacity to work in fast-paced, high-energy hands-on work environment
  • Able to remain clear-headed when conflicts, crisis and emergency situations arise.

Work Environment

This job primarily operates in a professional office environment however, occasional off-site venues and outside event areas in various weather conditions are expected. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 25 pounds unassisted. The employee must be able to self-transfer and move throughout the facilities, between buildings, and around campus at multiple sites. Close visual acuity to prepare and analyze reports and data. Visual acuity and physical ability to operate a motor vehicle.

Position Type and Expected Hours of Work

This is a full-time position. The position primarily works 11am-8pm shifts and requires some weekend hours. Scheduled hours may vary depending on agency needs. Time is allotted for breaks/lunch. Travel is primarily local during the business day.

Skills / Requirements



    1. High school diploma or equivalent and one-year of directly related experience;
    2. Strong knowledge of resources;
    3. Possess or have the ability to obtain a State of Arizona Level One Fingerprint Clearance Card;
    4. Intermediate to advanced level of proficiency in Word, Excel and Outlook; highly accurate data entry skills;
    5. CPR-First Aid certification within 90 days of employment;
    6. Naloxone (Narcan) training within 90 days of employment.


  1. Bilingual in English and Spanish.

Important Notes

CASS isn't just an equal opportunity employer.  We are actively seeking to build a diverse and inclusive team with a wide range of backgrounds, perspectives, and skills that will support our agency's mission and vision. CASS does not discriminate against qualified applicants on the basis of race, color, religion, creed, sex, age, disability or medical condition (including genetics), national origin, veteran status, gender identify, sexual orientation, or any other categories protected by federal, state, and local anti-discrimination laws.

CASS offers a comprehensive benefits package including medical, dental, vision, life insurance, short-term and long-term disability insurance, a retirement plan, paid holidays, paid sick time, and a generous PTO plan.