Job Description

Are you a top performer motivated by the opportunity to make a huge impact on the community? CASS is seeking an experienced Case Manager to work directly with individuals who are experiencing homelessness; provide support and referrals to service providers to expedite clients’ opportunities to obtain employment and obtain and retain stable housing so clients  become self-sufficient and end their homelessness.

Central Arizona Shelter Services (CASS), is a non-profit 501 (c)(3), and the largest provider of shelter and services to homeless adults in Arizona. CASS offers a wide variety of services meeting the needs of the homeless community, including shelter for adults and families; housing; supportive services; and a 5 Star rated accredited child development program. For more information about CASS, please visit our website at

Essential Functions:

Identify vulnerable individuals and build an effective case plan for them customized to their individual needs:

  1. Conduct in-depth intake interview;
  2. Review HMIS database for background information on returning clients;
  3. Assess client to develop effective case plan;
  4. Review case plan with client; provide resource information, referrals, and direction.

Refer client to housing providers; if the client is job ready, assist clients in in finding employment:

  1. Identify client’s specific housing needs, their resources, and barriers to create a housing plan;
  2. Collaborate with housing providers to expedite housing opportunities for clients;
  3. Ensure that clients find appropriate and sustainable housing as quickly as possible;
  4. Assess skills and previous vocational experience of clients by conducting intake discussions and reviewing case management notes;
  5. Review job listings with clients, provide guidance for pursuing opportunities;
  6. Supply clothing, bus tickets, haircut vouchers, voicemail accounts, etc.;
  7. Perform employment verifications;
  8. Conduct follow-up discussions and provide walk-up assistance as needed. 

Conduct weekly follow-up meetings with clients to provide continued support in achieving case plan goals:

  1. Review progress, monitor notes in system from other departments, and obtain additional information to support client in adhering to the case plan;
  2. Determine and administer consequences for non-compliance with case plan goals;
  3. Assist client in obtaining forms, completing paperwork, and contacting referrals;
  4. Serve as an advocate; champion clients;
  5. Maintain complete and organized files; close out files regularly;
  6. Make complete and accurate notes in HMIS system prior to end of each shift;
  7. Compile data and produce reports for analysis and assessment of program effectiveness;
  8. Provide “success stories” and other positive client progress information to development team . 

Seek out training opportunities for clients:

  1. Determine individual training needs and connect clients to appropriate training for employment and life skills;
  2. Identify suitable job training programs and promote to clients, especially regarding resumes and online applications;
  3. Establish and maintain referral resources in the community.

Other Duties: 

  1. Assist in training newly hired HSS Staff;
  2. Build and sustain relationships with campus partners;
  3. Perform other duties as required.

Additional Attributes:

  1. Commitment to a solution-focused work environment and the clear intention to meet client expectations;
  2. Excellent written and verbal communication skills
  3. Able to remain clear-headed when conflicts, crisis and emergency situations arise.

Work Environment: 

  1. Seated for extended periods of time;
  2. Manual dexterity in order to keyboard, use mouse;
  3. Ability to lift, carry, push or pull 25 pounds unassisted. 

Skills / Requirements



  1. Bachelor’s degree in social or behavioral science or related field and one-year of directly related experience;
  2. Strong knowledge of resources and commitment to meeting client expectations;
  3. Possess or have the ability to obtain a State of Arizona Level One Fingerprint Clearance Card;
  4. Moderate to high level of proficiency in computer and data entry skills.


  1. Bilingual in English and Spanish.


Important Notes

CASS offers a comprehensive benefits package including medical, dental, vision, life insurance, short-term and long-term disability insurance, a retirement plan, paid holidays and a generous PTO.

CASS drug tests