Job Description

Job Summary:  Work directly with 55+ individuals who are experiencing homelessness.  Provide support and referrals to service providers to expedite clients’ opportunities to obtain employment and obtain and retain stable housing so they may become self-sufficient and end their homelessness. 


Essential Functions:

Identify vulnerable individuals and build an effective housing plan for them customized to their individual needs:

  1. Conduct in-depth intake interview for 55+ individuals;
  2. Review HMIS database for background information on returning clients;
  3. Work with client to develop case plan;
  4. Provide resource information, referrals, and direction.

 Refer client to appropriate housing providers or if the client is job ready, assist clients in the employment process:

  1. Identify client’s specific housing needs, their resources, and barriers to housing;
  2. Collaborate with housing providers to expedite housing opportunities for clients;
  3. Ensure that clients find appropriate and sustainable housing as quickly as possible;
  4. Review job listings with clients, providing guidance for pursuing opportunities;
  5. Supply clothing, bus tickets, haircut vouchers, voicemail accounts, etc.;
  6. Perform employment verifications;
  7. Conduct follow-up discussions and provide walk-up assistance.

 Conduct weekly follow-up meetings with clients to provide continued support in achieving case plan goals:

  1. Review progress, monitor notes in system from other departments, and obtain additional information to support client in adhering to the case plan;
  2. Assist client in obtaining forms, completing paperwork, and contacting referrals;
  3. Serve as an advocate; champion clients;
  4. Maintain complete and organized files;
  5. Make complete and accurate notes in HMIS system prior to end of each shift;
  6. Compile data and produce reports for analysis and assessment of program effectiveness;
  7. Provide “success stories” and other positive client progress information to development team.

 Ensure data integrity for accurate reporting:

  1. Enter client information into HMIS promptly after resident intake; maintain a case file for each resident;
  2. Review updated case notes daily;
  3. Ensure that HMIS files are closed promptly after client’s exit.

  Seek out training opportunities for clients:

  1. Determine individual training needs and connect clients to appropriate training for employment and life skills;
  2. Identify suitable job training programs and promote to clients, especially regarding resumes and online applications;
  3. Establish and maintain referral resources in the community.


Other Duties:

  1. Assist in training newly hired staff;
  2. Build and sustain relationships with campus partners;
  3. Perform other duties as required.


Needed Competencies and Proficiencies:

  1. Excellent written and verbal communication skills; competent in interpersonal negotiation;
  2. Ability to remain cool-headed and make good decisions in difficult situations;
  3. Commitment to a solution-focused work environment and the clear intention to meet clients’ expectations.


Work Environment:  This job primarily operates in a professional office environment; however, occasional off-site venues and outside event areas in various weather conditions are expected. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.


Physical Activities and Working Conditions:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 25 pounds unassisted. The employee must be able to self-transfer and move throughout the facilities, between buildings, and around campus at multiple sites. Close visual acuity to prepare and analyze reports and data. Visual acuity and physical ability to operate a motor vehicle.


Position Type and Expected Hours of Work:  This is a full-time position. Days and hours of work are Monday through Friday, approximately 8:00 a.m. to 5 p.m. with time allotted for breaks/lunch. Evening and weekend work may be occasionally required as job duties demand. Travel is primarily local during the business day.

Skills / Requirements



  1. Bachelor’s degree in social or behavioral science or related field, or an equivalent combination of education and experience directly related to human services
  2. Strong knowledge of community resources;
  3. Possess or have the ability to obtain a State of Arizona Level One Fingerprint Clearance Card;
  4. Intermediate to advanced proficiency in Word, Excel and Outlook; highly accurate data entry skills;
  5. Arizona Driver’s License and driving record that meets agency requirements, and proof of insurance; willing to use personal vehicle for work-related purposes;
  6. CPR-First Aid certification within 90 days of employment;
  7. Naloxone (Narcan) training within 90 days of employment.



  1. Bilingual in English and Spanish.

Important Notes

CASS isn't just an equal opportunity employer.  We are actively seeking to build a diverse and inclusive team with a wide range of backgrounds, perspectives, and skills that will support our agency's mission and vision. CASS does not discriminate against qualified applicants on the basis of race, color, religion, creed, sex, age, disability or medical condition (including genetics), national origin, veteran status, gender identify, sexual orientation, or any other categories protected by federal, state, and local anti-discrimination laws.

We provide reasonable accommodation on a case-by-case basis.

CASS offers a comprehensive benefits package including medical, dental, vision, life insurance, short-term and long-term disability insurance, a retirement plan, paid holidays, paid sick time, and a generous PTO plan.


A background check is part of our hiring process.