Job Description


Central Arizona Shelter Services (CASS), is a non-profit 501 (c)(3), and the largest provider of emergency shelter and housing solutions to adults and families experiencing homelessness in Arizona. The mission of CASS is to empower men, women, and children with diverse needs to end their homelessness by helping them establish and maintain permanent housing.  For more information about CASS, please visit our website at

Job Summary:  

The Director of Programs is responsible for defining and successfully implementing CASS’ programs and services to empower men, women and children with diverse needs to end their homelessness. The primary areas of responsibility are programmatic innovation, collaborative service delivery, workforce planning and management, program budget and fiscal oversight, and program quality and improvement. The Director of Programs is a senior position responsible for all program staff, directly involved in overall program and service delivery development, management, and implementation, and reports directly to the CEO.

Essential Functions:

Programmatic Innovation (PI) and Collaborative Service Delivery (CSD)

  • Design and use logic models, theory of change, or similar structured approaches to ensure PI and CSD initiatives meet organizational goals and community needs.
  • Actively seek out opportunities to improve existing programs and develop and implement new ones.
  • Be an active, visible leader in renewing existing and developing new partnerships and collaboratively delivered programs to help expand CASS’ impact across the region.
  • Partner with Development team peers to ensure PI, CSD, and fundraising are aligned with the Strategic Plan and all external program related communication is consistent and coordinated.
  • Represent CASS in the community at funder meetings, relevant committees, and participate in speaking engagements and media events as necessary.

Workforce Planning and Management

  • Maintain a workforce plan and organizational structure that align with the Strategic Plan and is in sync with fiscal realities.
  • Be responsible for overall program performance management including daily and strategic operational planning and execution, supervising staff, and managing implementation of system changes.
  • Coach staff to balance workload and effort, set clear performance expectations, provide regular feedback, ensure accountability to achieve results and meet organizational goals.
  • Build capacity and a strong and vital Program Team through targeted recruiting and professional growth of employees by coaching, training and mentoring.

Budget and Fiscal Oversight

  • Partner with functional peers to prepare budgets for new and existing programs.
  • Monitor program related expenses and ensure fund expenditures are consistent with funder defined initiatives or restrictions.

Program Quality and Improvement

  • Define key performance measures and goals for each program, work with your team and functional peers to ensure performance data (qualitative and quantitative) is collected, analyzed and reported.
  • Use performance data to ensure continuous improvement of client-centered and trauma-informed shelter, housing, and supportive service programs for families, individuals, seniors, and youth.

Other Duties:

  • Perform other duties as required.

Needed Competencies and Proficiencies

  • Ability to quickly build trust and strong relationships with staff, peers, partners, and other stakeholders.
  • Comfortable working in a fast-paced environment with quickly evolving urgencies; able to remain calm and in control when issues arise by using long-term goals and objectives to help guide the way forward.
  • Team oriented with a preference for working in a collaborative setting that values diverse opinions.
  • Enthusiastic at the prospect of engaging stakeholders (staff, clients, funders, government agencies, other service providers) to create and implement innovative programs and changes to further CASS’ mission to end homelessness.

Work Environment

This job primarily operates in a professional office environment however, occasional off-site venues and outside event areas in various weather conditions are expected. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 25 pounds unassisted. The employee must be able to self-transfer and move throughout the facilities, between buildings, and around campus at multiple sites. Close visual acuity to prepare and analyze reports and data. Visual acuity and physical ability to operate a motor vehicle.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. with time allotted for breaks/lunch. Evening and weekend work may be occasionally required as job duties demand. Travel is primarily local during the business day.



  • Bachelor’s degree.
  • 7 years experience in the non-profit/social services sector with 3 years of experience in relevant program leadership and supervisory roles. An equivalent combination of experience and education will be considered.
  • Demonstrated success in program design, implementation, and evaluation in alignment with a strategic plan or to address community needs.
  • Demonstrated ability to develop partnerships and collaboratively delivered programs.
  • Strong writing and communication skills with proficiency in Outlook, Word, PowerPoint and Excel.
  • State of Arizona Level One Fingerprint Clearance Card or the ability to obtain one.


  • Master’s degree
  • Demonstrated understanding and experience with organizational learning and change.
  • Experience working with individuals and/or families struggling to end their homelessness.
  • Certification or formal training on trauma-informed care.
  • Familiarity and basic proficiency with Homeless Management Information System (HMIS).

Important Notes

Important Notes

We value diversity.  EOE

We offer a rich benefits package that includes medical, dental, vision, life, short-term and long-term disability insurance, a 403(b) with employer match, 10 paid holidays, paid sick leave, and PTO.