Job Description

Job Summary:   This role serves as the liaison between the family shelter, child development program, program partners and vendors, and volunteers. This position is responsible for the coordination functions of the programs and will contribute to event planning, calendaring, and data entry aspects of the programs. This individual will provide quality client service; daily responsibilities are to be carried out with high attention to detail. This is an active and fast-paced role.

Essential Functions:

  1. Serve as the primary point of contact for contractors, vendors, and volunteers providing services at family shelter:
    1. Oversee daily operations and coordinate activities of programs; determine priorities;
    2. Coordinate activities of program with interrelated activities of other programs, departments or staff;
    3. Recruit program participants in utilizing most appropriate promotional methods, such as individual notes, brochures, or presentations at meetings.
    4. Provide friendly, respectful customer service and maintain positive working relationships with clients, volunteers, guests, vendors, and team members.
  2. Working alongside Development team, coordinate In-kind Donations and volunteers:
    1. Identify items and events suitable for in-kind donations and volunteers; communicate needs through Community Outreach Coordinator;
    2. With Community Outreach Coordinator, schedule groups, provide training to new groups, oversee volunteer projects at family shelter;
    3. Oversee in-kind donation intake process at family shelter to efficiently optimize needed items; maintain inventory, tracking, and storage of items;
    4. Ensure appropriate contact, documentation, and acknowledgment for in-kind donation per agency procedures;
  3. Ensure data integrity for accurate reporting:
    1. Assist Shelter Manager with communication and reporting for programs to outside partners, vendors, and funders;
    2. Enter client information into program databases promptly, maintaining accurate records;
    3. Maintain confidentiality of all proprietary and/or protected information;
    4. Compile data and produce reports for analysis and assessment of program effectiveness;
    5. Coordinate with Development department on tours and interviews showcasing the success of family shelter, child development program, and its clients.

Other Duties:

  1. Monitor facility regularly, report any health and safety hazards, work closely with the facilities department to review task completion and proper documentation;
  2. Educate and inform other agencies and business partners of the services provided by CASS;
  3. Facilitate meetings, workshops, and training sessions when appropriate;
  4. Perform other duties as required.

Needed Competencies and Proficiencies:

  1. Excellent written, verbal, and interpersonal communication skills;
  2. High level of attention to detail and ability to multitask;
  3. Ability to organize, meet deadlines, and prioritize appropriately;
  4. Ability to work with diverse populations and build positive, respectful relationships with all individuals;
  5. Commitment to immediately report any problems and issues to Shelter Manager;
  6. Ability to remain calm and clearheaded when conflicts, crisis, and emergency situation arise;
  7. Commitment to a solutions-focused, collaborative work environment;
  8. Desire and capacity to work in a fast-paced, high-energy, hands-on environment;
  9. Ability to function as a team player and collaborate partner with others.


Work Environment:   This job primarily operates in a professional office environment; however, occasional outreach work and outside event areas in various weather conditions are expected.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. 


Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; climb stairs; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 25 pounds unassisted. The employee must be able to self-transfer and move throughout the facilities, between buildings, and around campus at multiple sites. Close visual acuity to prepare and analyze reports and data. Visual acuity and physical ability to operate a motor vehicle.


Position Type and Expected Hours of Work:  This is a full-time position. Hours of work are typically 9:30 am to 5:30 pm, with time allotted for breaks/lunch.  Evening and weekend work may be occasionally required as job duties demand.  Travel is primarily local during the business day.   

Skills / Requirements



  1. AA degree in social or behavioral science or a related field and one year of directly related experience with vulnerable individuals, or an equivalent combination of education and experience
  2. A compassionate and trauma-informed approach to services;
  3. Food Handlers Card or ability to obtain;
  4. Valid Arizona driver license and a driving record that meets agency standards. Must have reliable transportation.  Proof of auto insurance is required;
  5. Intermediate to advanced proficiency in Word, Excel, and Outlook; highly accurate data entry skills;
  6. State of Arizona Level One Fingerprint Clearance Card or the ability to obtain one
  7. CPR-First Aid certification within 90 days of employment;
  8. Naloxone (Narcan) training within 90 days of employment,


  1. Bachelor’s degree in social or behavioral science;
  2. Previous work with homeless populations;
  3. Bilingual in English and Spanish;
  4. HMIS experience.

Important Notes

CASS isn't just an equal opportunity employer.  We are actively seeking to build a diverse and inclusive team with a wide range of backgrounds, perspectives, and skills that will support our agency's mission and vision. CASS does not discriminate against qualified applicants on the basis of race, color, religion, creed, sex, age, disability or medical condition (including genetics), national origin, veteran status, gender identify, sexual orientation, or any other categories protected by federal, state, and local anti-discrimination laws.

CASS offers a comprehensive benefits package including medical, dental, vision, life insurance, short-term and long-term disability insurance, a retirement plan, paid holidays, paid sick time, and a generous PTO plan.