Job Description

Are you motivated by an opportunity to make a huge impact on our community?  Central Arizona Shelter Services (CASS) is a non-profit 501(c)(3) and the largest provider of emergency shelter and housing solutions to adults and families experiencing homelessness in Arizona.  The mission of CASS is to prevent and end homelessness among individuals and families while advancing compassionate community solutions.  For more information about CASS, please visit our website at

Job Summary:  Manage caseload of approximately 10 - 15 families helping them to rapidly obtain and maintain permanent housing.  This position is part of an energetic, team-based, and passionate work environment that is dedicated to ending homelessness and generating quantifiable successful outcomes.

Essential Functions:

Serve Rapid Re-Housing clients using a team-based model:

  • Interview families experiencing homelessness to determine if they are eligible for the Rapid Re-Housing program. Review past housing history and identify possible barriers;
  • Provide landlord-tenant education to families;
  • Develop, communicate and monitor Rapid Re-Housing action plan goals and a housing stability case plan, and manage the use of program funding;
  • Complete all forms as required by the Arizona Department of Economic Security contract for Rapid Re-Housing;
  • Facilitate financial paperwork between the tenant, the housing provider and CASS in order for the family to access rental subsidies;
  • Assist with preparation and submission of rental applications and verify that the client has a signed lease agreement. Ensure families understand the terms of their lease;
  • Maintain effective communication with families to monitor timely progress and compliance with Rapid Re-Housing Action Plan Goals;
  • Assist families to connect with employment services and/or obtain benefit assistance;
  • Advocate on behalf of families and maintain knowledge about available community resources to provide families with access to housing, healthcare, social services, employment, and education;
  • Develop relationships with landlords who are willing to accept tenants they may not typically consider. Negotiate with owners and landlords;
  • Serve as a community liaison, advocating for families and their needs;
  • Conduct HQS inspections including lead based paint evaluations.

Ensure data integrity and accurate reporting:

  • Complete Arizona Self Sufficiency Matrix in the Homeless Management Information System (HMIS) at program entry and program exit for all families; if the family is in the program for more than six (6) months, complete the Arizona Self Sufficiency Matrix in HMIS;
  • Enter client information into HMIS within five (5) days of intake;
  • Maintain a current case file for each family and maintain appropriate documentation of family eligibility.
  • Participate in and comply with all technical assistance activities conducted by Arizona Department of Economic Security as it relates to the Rapid Re-Housing Program;
  • Ensure that client family files are closed within three (3) business days of their exit;
  • Provide accurate monthly, ad hoc, and grant monitoring reports.


Ensure that clients are addressing barriers and achieving housing:

  • Meet with families weekly for the first three (3) months of program enrollment and then monthly in order to stabilize them and address issues such as securing income, reducing debt, increasing savings and managing their budget. Provide follow-up services for families for up to nine (9) months or while clients are permanently housed through the program;
  • Ensure that families are receiving prompt, individualized attention focused on ending their homelessness;
  • Mediate and resolve grievances and incidents and address family’s concerns; serve as an advocate for the family.

Review and update assessments, policies and procedures and training materials:

  • Work with Rapid-Re-Housing team to update policies and procedures manual;
  • Participate in training workshops to roll-out new policies and procedures;
  • Develop resource materials to include landlord-tenant education, life skills, budgeting, and mediation/negotiation techniques.

Support the mission of CASS:

  • Provide Fund Development with wish lists and success stories;
  • Attend trainings and information sessions related to the Rapid Re-Housing Program.
  • Communicate and collaborate with CASS departments, campus partners, service providers, and other agencies; educate and inform other agencies and business partners of the services provided by CASS.

Other Duties:

  • Perform other duties as required.

Additional Attributes:

  • Excellent written and verbal communication skills; competent in inter-personal negotiation;
  • Proven ability to be flexible and manage multiple priorities in a fast-paced environment;
  • Skilled at conflict resolution, time management and organization;
  • Professional appearance and demeanor; ability to set and maintain professional boundaries;
  • Ability to be fair and decisive, ascertaining facts without bias;
  • Ability to remain cool-headed and make good decisions in difficult situations;
  • Commitment to a solution-focused work environment and the clear intention to meet clients’ expectations.

Work Environment

This job primarily operates in both a public and office indoor environment however. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Driving and working outside of the office in the heat of summer and other inclement weather conditions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 25 pounds unassisted. The employee must be able to self-transfer and move throughout the facilities, between buildings, and around campus at multiple sites. Close visual acuity to prepare and analyze reports and data. Visual acuity and physical ability to operate a motor vehicle.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are with time allotted for breaks/lunch.

Skills / Requirements

Skills/ Requirements


  • Bachelor’s Degree in social or behavioral science or related field and minimum 2 years of experience working with a disadvantaged population or an equivalent combination of education and experience;
  • Demonstrated knowledge of homeless resources and landlord tenant laws;
  • Intermediate proficiency in Word and Excel; advanced proficiency in Outlook, especially calendaring;
  • Attention to detail in follow-up and case note documentation;
  • Willing to meet with clients in their home;
  • Arizona Driver’s License and driving record that meets agency requirements, and proof of insurance; willing to use personal vehicle for work-related purposes;
  • Possess or have the ability to obtain a State of Arizona Level One Fingerprint Clearance card.


  • Master’s Degree in social or behavioral science or related field;
  • Bilingual in English and Spanish.

Important Notes

EOE - CASS isn't just an equal opportunity employer.  We are actively seeking to build a diverse and inclusive team with a wide range of backgrounds, perspectives, and skills that will support our agency's mission and vision. CASS does not discriminate based upon race, ethnicity, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a veteran, status as an individual with a disability, or any other characteristics. 

CASS offers a comprehensive benefits package including medical, dental, vision, life insurance, short-term and long-term disability insurance, a retirement plan, paid holidays, paid sick time, and a generous PTO plan.