Job Description

Job Summary:          

Manage and provide leadership to a team that provides direct care services designed to end families’ homelessness.  Foster a work environment of dignity and respect. Oversee the Vista Colina Family Shelter by ensuring quality client care, excellent customer service, well trained and professional staff and a safe and clean environment. This position directs the work of the Shelter Supervisor. The position also ensures all Vista Colina programs comply with professional, safety, legal, licensure, contractual, and confidentiality standards.


Essential Functions:

Direct Shelter Supervisor’s work with Shelter Staff and Case Managers to provide client driven services designed to reduce barriers and end homelessness:

  1. Design and implement process improvements to increase program effectiveness; develop and maintain relationships with providers to meet the needs of clients working to end their homelessness;
  2. Review and update policies and procedures ensuring they are relevant and aligned with social work best practices; establish training mechanisms and protocols to roll-out new policies and procedures;
  3. Facilitate regular client forums to ensure that clients are receiving prompt, individualized attention and information; resolve escalated client grievances and incidents; address client suggestions and comments; determine eligibility of clients to re-enter the shelter under extenuating circumstances;
  4. Ensure all shelter vacancies are promptly filled in accordance with Maricopa Regional Continuum of Care standards;
  5. Work with Development team and Program Coordinator to provide guidance in the provision of donations, volunteer projects, and number of volunteers;
  6. Ensure that all maintenance requests are promptly addressed to ensure a safe and healthy environment.

 Manage the Child Development Program (CDP)

  1. Manage licensure and accreditation of CDP;
  2. Review and update policies and procedures keeping them relevant and aligned with best practices;
  3. Ensure programs operate in accordance with the Department of Health Services (DHS) licensing requirements, and National Accreditation Commission (NAC) standards;
  4. Align with outside agencies such as First Thing First (FTF) and the Association of Supportive Child Care (ASCC) to stay abreast of best practice and make changes and improvements that enhance the quality of the program; review and approve lesson plans so they are compliant with the Arizona Department of Education’s standards and developmentally appropriate practices;
  5. Manage the Child and Adult Care Food Program (CACFP);
  6. Address parents’ questions and concerns and provide support and direction to parents;
  7. Assist with grant proposals and monitoring of grants awarded to the CDP.

 Develop and lead staff:

  1. Lead and manage team; hire, train and cross train staff, develop individualized goals with employees;
  2. Meet regularly with employees one-on-one and provide ongoing feedback; empower employees to succeed; instill professionalism, patience, and flexibility; provide coaching and guidance to increase staff knowledge and abilities;
  3. Set and document clear programmatic expectations and guidelines in accordance with contractual requirements;
  4. Coordinate continuing education and training so staff is compliant with accreditation, licensing and grant requirements.

 Ensure data integrity and accurate reporting:

  1. Promote a data driven and outcomes based culture; oversee and monitor the tracking collection and reporting of data input;
  2. Ensure confidentiality of client information in accordance with HMIS Code of Ethics.

 Support the mission of CASS as the primary representative for Vista Colina:

  1. Assist the Development Department by providing wish lists, success stories, and volunteer activities; conduct tours and other activities;
  2. Attend community meetings and participate in continuing education opportunities to increase knowledge and share information and resources with staff;
  3. Initiate and promptly respond to communication from CASS; educate and inform other agencies of the services provided by Vista Colina.

 Other Duties:

  1. Oversee the provision of integrated services will all Vista Colina programs;
  2. Review and approve bi-weekly time sheets for assigned staff.
  3. Serve as back-up to assigned staff.
  4. Perform other duties as required.


Needed Competencies and Proficiencies:

  1. Passionate about learning and working with families
  2. Committed to a solution-focused work environment and the clear intention to help families end their homelessness;
  3. Skilled at conflict transformation, time management, and organization’
  4. Professional appearance and demeanor; ability to set and maintain professional boundaries;
  5. Ability to be fair and decisive, ascertaining facts without bias; strong analytical skills;
  6. The ability to effectively communicate theoretical knowledge of child development practices to a wide variety of staff, volunteers and community partners;
  7. Ability to provide focused, clear-headed direction to staff when conflict and emergency situations arise;
  8. Excellent written and verbal communication skills; Advanced professional writing and composition skills; includes composition of policies and procedures, composition of narrative from data reports, the ability to write persuasive arguments;
  9. Intermediate to advanced computer skills in Word, Excel, and Outlook


Work Environment:

This job primarily operates in both a public and office indoor environment however, off-site venues and outside event areas in various weather conditions are expected. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.


Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use stairs; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 40 pounds unassisted. The employee must be able to self-transfer and move throughout the facilities, between buildings, and around campus at multiple sites. Close visual acuity to prepare and analyze reports and data. Visual acuity and physical ability to operate a motor vehicle.


Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of work are generally Monday-Friday 8am- 5pm with time allotted for breaks/lunch. Evening/night and weekend work may be occasionally required as job duties demand. Travel is primarily local during the business day.

Skills / Requirements



  1. State of Arizona Level One Fingerprint Clearance Card or the ability to obtain one.
  2. Bachelor’s degree in social or behavioral science and minimum of 2-years relevant human services experience working with the underserved, impoverished and/or the homeless; or an equivalent combination of education and experience;
  3. Minimum of three years of work experience in a supervisory role;
  4. Valid Arizona Driver License with 39-month driving record that meets agency requirements.



  1. Master’s degree in social or behavioral science or closely related field;
  2. Bilingual in English and Spanish;
  3. CPR-First Aid certification within 90 days of employment;
  4. Naloxone (Narcan) training within 90 days of employment.

Important Notes

CASS isn't just an equal opportunity employer.  We are actively seeking to build a diverse and inclusive team with a wide range of backgrounds, perspectives, and skills that will support our agency's mission and vision. CASS does not discriminate against qualified applicants on the basis of race, color, religion, creed, sex, age, disability or medical condition (including genetics), national origin, veteran status, gender identify, sexual orientation, or any other categories protected by federal, state, and local anti-discrimination laws.

CASS offers a comprehensive benefits package including medical, dental, vision, life insurance, short-term and long-term disability insurance, a retirement plan, paid holidays, paid sick time, and a generous PTO plan.