Job Description

Description: Provides direct supportive placement services to individuals who are located in the West Valley area and are either experiencing homelessness, at-risk of homelessness, or recently discharged from a housing program. Offer support by collaborating with partnering agencies by providing outreach in the West Valley area to help connect individuals residing in the area with additional resources including but not limited to housing lists and other avenues for financial assistance.


Essential Functions

Provide direct supportive housing placement services and assist with rental assistance inquiries:

  1. Engage clients through outreach and personal contact in order to schedule intake appointments;
  2. Conduct an assessment interview with clients to obtain as much relevant information as possible to identify barriers to obtaining and maintaining housing and determine assistance eligibility;
  3. Provide housing resources based on clients’ needs and preferences, including type, location, rental amounts;
  4. Provide education to clients in areas of tenant rights and responsibilities.
  5. Work with landlords to collect and process information for the purpose of rental assistance in an accurate and timely manner.

Conduct frequent follow-up meetings with clients to provide continued support in achieving housing placement:

  1. Outreach clients who are in housing to provide continued support in maintaining stable housing;
  2. Assist clients in connecting with community resources as needed;
  3. Serve as an advocate for clients to resolve any landlord issues that threatened housing stability;
  4. Connect clients to eviction prevention resources as needed.

Coordinate client move-outs:

  1. Arrange or provide transportation in CASS vehicle to move clients to housing;
  2. Attend client lease signings and assist clients with understanding lease;
  3. Assist clients with applying for move-in funds, as available;
  4. Assist clients with obtaining small move-in items;
  5. Facilitate a warm hand-off to client’s home-based case manager.


Develop and maintain relationships with property managers:

  1. Maintain consistent communication with property managers throughout the housing search and application process;
  2. Act as an advocate for clients;
  3. Recruit landlords whose tenant screening criteria will provide housing opportunities for applicants with barriers related to criminal and credit histories;
  4. Develop and maintain an updated list of housing providers and relationships with housing providers in Maricopa county with primary focus on the West Valley area.


Other Duties:

  1. Educate and inform other agencies and business partners of the services provided by CASS;
  2. Train and provide ongoing instruction to Housing Programs staff;
  3. Perform other duties as required.


Needed Competencies and Proficiencies

  1. Commitment to a solution-focused work environment and the clear intention to house clients whenever possible;
  2. Skilled at conflict resolution, time management and organization;
  3. Professional appearance and demeanor; ability to set and maintain professional boundaries;
  4. Ability to be fair and decisive, ascertaining facts without bias;
  5. Excellent written and verbal communication skills; competent in inter-personal negotiation.

Work Environment

This job primarily operates in a professional office environment however, off-site venues and outside event areas in various weather conditions are expected. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 25 pounds unassisted. The employee must be able to self-transfer and move throughout the facilities, between buildings, and around campus at multiple sites. Close visual acuity to prepare and analyze reports and data. Visual acuity and physical ability to operate a motor vehicle. Driving and working outside of the office in the heat of summer and other inclement weather conditions.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are typically Monday through Friday, 8:00 a.m. to 5 p.m. with time allotted for breaks/lunch. Evening and weekend work may be occasionally required as job duties demand. Travel is primarily local during the business day.





  1. Bachelor’s degree in social or behavioral science or related field and six months directly related experience; or equivalent combination of education and experience;
  2. High level of proficiency in HMIS or other client tracking database and high level of proficiency in making clear, concise and timely case notes;
  3. Must have reliable transportation, and be willing to use personal vehicle for work-related purposes, and meet agency driving requirements;
  4. Possess or have the ability to obtain State of Arizona Level One Fingerprint Clearance Card.


  1. Housing budgeting experience;
  1. Knowledge of public assistance programs.
  2. Knowledge of landlord-tenant laws, American’s with Disabilities Act, Fair Housing, Section 8 and other regulations related to affordable housing;



Important Notes

Important Notes

We value diversity.  EOE

We drug test.

We offer a rich benefits package that includes medical, dental, vision, life, short-term and long-term disability insurance, a 403(b) with employer match, 10 paid holidays, paid sick leave, and PTO.