Job Description

Central Arizona Shelter Services (CASS), is a non-profit 501 (c)(3), and the largest provider of emergency shelter and housing solutions to adults and families experiencing homelessness in Arizona. The mission of CASS is to empower men, women, and children with diverse needs to end their homelessness by helping them establish and maintain permanent housing.  For more information about CASS, please visit our website at

Job Summary:      Provide leadership in an energetic, team-based, and passionate work environment that is dedicated to ending homelessness and generating quantifiable outcomes to demonstrate success. Maintain a case load.

Essential Functions

Supervise Housing Programs Staff (5-6 employees):

  • Work with Shelter Program Manager to ensure adequate staffing levels; set employee work schedules and approve timesheets; coordinate work assignments; distribute caseloads thoughtfully to best meet client needs.
  • Oversee high quality service to clients by working alongside Case Managers, carrying a small case load, fostering a team-based work environment.
  • Facilitate communication and collaboration with all Shelter Programs, campus partners and outside agencies.
  • Identify training gaps and make training recommendations to Shelter Program Manager; provide on-the-job, task-specific coaching to team members.

Implement successful housing programs through a team-based model:

  • Work with Shelter Program Manager to manage the use of program funding.
  • Facilitate the financial paperwork between the client, the housing provider and the agency in order for the client to access rental subsidies.
  • Advocate on behalf of tenants and maintain knowledge about available community resources.
  • Develop relationships with landlords; negotiate with owners and landlords on client’s behalf; provide landlord-tenant education to clients.
  • Mediate and resolve client grievances, incidents and address client comments;

Ensure data integrity and accurate reporting:

  • Provide accurate monthly, ad hoc, and grant monitoring reports.
  • Ensure Case Managers’ case notes are up-to-date and accurate; provide coaching and solutions to ensure case notes are consistent and timely.
  • Provide technical recommendations and process improvements to ensure data integrity.

Other Duties:

  • Educate and inform other agencies and business partners of the services provided by CASS.
  • Facilitate meetings, workshops, and training sessions when appropriate.
  • Perform other duties as required.

Needed Competencies and Proficiencies

  • Commitment to a solution-focused work environment and the clear intention to house clients.
  • Skilled at conflict resolution, time management and organization.
  • Professional appearance and demeanor; ability to set and maintain professional boundaries;
  • Ability to be fair and decisive, ascertaining facts without bias.
  • Excellent written and verbal communication skills; competent in inter-personal negotiation.

Work Environment

  • This job primarily operates in a professional office environment however, off-site venues and outside event areas in various weather conditions are expected. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 25 pounds unassisted. The employee must be able to self-transfer and move throughout the facilities, between buildings, and around campus at multiple sites. Close visual acuity to prepare and analyze reports and data. Visual acuity and physical ability to operate a motor vehicle.

Position Type and Expected Hours of Work

  • This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. with time allotted for breaks/lunch. Evening and weekend work may be occasionally required as job duties demand. Travel is primarily local during the business day.


Skills/ Requirements


  • Bachelors Degree in social or behavioral science or related field and minimum 2 years of experience working with a disadvantaged population or an equivalent combination of education and experience;
  • Demonstrated knowledge of homeless resources, landlord tenant laws.
  • Intermediate proficiency in Word and Excel; advanced proficiency in Outlook.
  • Attention to detail in follow-up and case note documentation.
  • Willing to meet with clients in their home.
  • Arizona Driver’s License and driving record that meets agency requirements, and proof of insurance; willing to use personal vehicle for work-related purposes.
  • Possess or have the ability to obtain a State of Arizona Level One Fingerprint Clearance card.


  • Master’s Degree in social or behavioral science or related field.
  • Bilingual in English and Spanish.

Important Notes

EOE - CASS isn't just an equal opportunity employer.  We are actively seeking to build a diverse and inclusive team with a wide range of backgrounds, perspectives, and skills that will support our agency's mission and vision. CASS does not discriminate based upon race, ethnicity, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a veteran, status as an individual with a disability, or any other characteristics. 

CASS offers a comprehensive benefits package including medical, dental, vision, life insurance, short-term and long-term disability insurance, a retirement plan, paid holidays, paid sick time, and a generous PTO plan.