Job Description

Central Arizona Shelter Services (CASS), is a non-profit 501 (c)(3), and the largest provider of shelter and services to adults experiencing homelessness in Arizona. CASS offers a wide variety of services including shelter for adults and families, housing, supportive services, and a 5 Star rated accredited child development program. For more information about CASS, please visit our website at

***This is a temporary seasonal position at a summertime Weather Relief Shelter expected to run from approximately June 1-October 1, 2019. There is a $500 incentive for remaining employed until the assignment ends. The approximate schedule is 1pm-10pm*** 

Essential Functions

Foster collaboration with Campus Partners:

  • Disseminate operations and program information to Shelter staff that pertains to the goals and vision of the Weather Relief Program;
  • Meet regularly with CASS Single Adult Shelter and Human Services Campus leadership to share information, identify issues, and report concerns to ensure that performance and expectations align with Weather Relief goals;
  • Foster a solution-focused environment that is fair and consistent, with the intention to engage and retain clients; maintain a professional culture that promotes teamwork and empathy for clients.

Supervise Weather Relief Shelter Staff:

  • Work with Shelter Program Manager to ensure adequate staffing levels are maintained; schedule employees, approve PTO requests and approve timesheets; coordinate work assignments; mediate interpersonal conflicts;
  • Ensure bed occupancy is fully utilized; hold Leads accountable for occupancy; foster continuous process improvement;
  • Direct activities of Shelter staff and clients in preparation for special events at the Shelter and/or on campus;
  • Facilitate communication and collaboration with Single Adult Shelter Programs, campus partners and outside agencies;
  • On an on-going basis, review policies and procedures and recommend revisions to Program Manager; ensure policies are revised in a timely manner upon approval;
  • Respond to off-duty phone calls requiring direction;
  • Identify training gaps and make training recommendations to Shelter Program Manager; provide on-the-job, task-specific training.

Provide leadership that contributes to client success:

  • Foster a solution-focused environment that is fair and consistent, with the intention to engage and retain clients; maintain a professional culture that promotes teamwork with empathy for clients;
  • Champion the programs operating in support of Weather Relief and at CASS and seek and suggest ways to improve processes and procedures;
  • Mediate and resolve client complaints and grievances; ensure that Shelter Coordinators and Volunteer Coordinators understand policies and procedures and fairly and consistently apply and uphold them in order to provide a safe, orderly and caring environment that complies with HUD, Fair Housing, OSHA, and ADA regulations;
  • Effectively disseminate updated resource and referral information to Shelter Staff through various communication channels such as email, bulletin board postings, and meetings; ensure brochures are continuously updated;
  • Determine eligibility of clients to re-enter the Shelter under extenuating circumstances;





Provide guidance and direction to Weather Relief Shelter staff to assure data integrity and accurate reporting:

  • Review client data for accuracy and completion;
  • Review nightly bed occupancy and make recommendations for optimization;
  • Hold staff accountable for reading and understanding the content of all intercompany communications and for attending New Hire Orientation, trainings and other meetings;
  • Provide technical recommendations and process improvements to ensure data integrity;
  • Provide regular and random quality assurance checks; address quality assurance issues with staff.

Other Duties:

  • Serve as active participant on community initiatives and campus meetings and review boards;
  • Monitor radio transmissions and provide direction;
  • Monitor facility regularly, report any health and safety hazards, work closely with the facilities department to review task completion and proper documentation;
  • Perform duties of Shelter Coordinator and Volunteer Coordinator when needed;
  • Perform other duties as required.




  • Bachelor’s degree in social or behavioral science and minimum of 1 -year relevant human services experience working with the underserved, impoverished and/or the homeless; or an equivalent combination of education and experience;
  • Proficiency in Word, Excel and Outlook;
  • Minimum of one year of experience documenting case notes and data entry;
  • Possess or have the ability to obtain State of Arizona Level One Fingerprint Clearance Card.

        Additional Attributes:

  • Commitment to a solution-focused work environment and the clear intention to retain clients whenever possible;
  • Skilled at conflict resolution, time management, and organization;
  • Professional appearance and demeanor; ability to set and maintain professional boundaries;
  • Ability to be fair and decisive, ascertaining facts without bias;
  • Ability to provide focused, clear-headed direction to staff when conflict and emergency situations arise;
  • Excellent written and verbal communication skills; competent in inter-personal conflict resolution.


Physical Requirements:

  • Frequently move about on foot to accomplish job duties and tasks, within the building and on the campus; must be able to move quickly when emergency / security situations arise;
  • Able to sit or stand for extended periods of time.
  • Able to verbally communicate with clients; visually observe staff and client behavior; manual dexterity in order to use keyboard and mouse; occasionally lift, carry, push or pull objects up to 20 pounds unassisted.



  • Bilingual in English and Spanish;
  • Supervisory experience including one year of experience cultivating and developing teams.