Job Description

Central Arizona Shelter Services (CASS), is a non-profit 501 (c)(3), and the largest provider of shelter and services to adults experiencing homelessness in Arizona. CASS offers a wide variety of services including shelter for adults and families, housing, supportive services, and a 5 Star rated accredited child development program. For more information about CASS, please visit our website at

***This is a temporary position to provide Weather Relief to persons experiencing homelessness and is expected to run from approximately June 1-October 1, 2019. There is a $500 completion incentive for those who stay the entire length of the assignment.***

Shifts are 12 hours with an hour for lunch. Hours vary and are approximately are 5:30 pm - 6:30 am.  

The shift pattern is as follows:

3 days worked, four days off, followed by four days worked and three days off. 

Essential Functions

Provide direct client support:

  1. Register new clients, issue photo ID; explain shelter rules and policies;
  2. Observe and assess agitation levels in order to proactively defuse crisis situations;
  3. Perform daily check-in of clients in Homeless Management Information System (HMIS);
  4. Attend to client needs, answer questions, resolve problems and escalate to Supervisor when necessary;
  5. Monitor bed occupancy to ensure maximum usage;
  6. Conduct hourly/random walk-throughs of facility ensuring conditions are safe and clients are adhering to shelter policies and procedures;
  7. Provide clients with information and referrals.

Work with the Shelter team to provide an efficient Shelter operation:

  1. Communicate and collaborate with other CASS co-workers, contract workers, and outside agencies;
  2. Enter relevant data in HMIS accurately and according to Shelter policies and procedures;
  3. Maintain adequate and organized stock of office and cleaning supplies and hygiene items; distribute hygiene items to clients as needed;
  4. Prepare Nightly Reports, Incident Reports (IR), and other reports as requested;
  5. Maintain a clean, organized work area; wipe down counters and chairs on every shift;
  6. Perform other duties as required.

Additional Attributes:

  1. Excellent organizational skills and attention to detail;
  2. Excellent written and verbal communication skills;
  3. Proven ability to be flexible and manage multiple priorities in a fast paced environment.

Physical Activities and Working Conditions:

  1. Moving about on foot to accomplish tasks, moving from one workspace to another;
  2. Sitting at a desk for extended periods of time to accomplish tasks;
  3. Ability to lift, carry, push or pull objects up to 50 pounds unassisted;
  4. Manual dexterity in order to use keyboard and mouse.



  1. Minimum age of 18;
  2. High school diploma or equivalent;
  3. Possess or have the ability to obtain a State of Arizona Level One Fingerprint Clearance Card;
  4. Possess a moderate level of proficiency in data entry, Microsoft Word and Excel;


  1. Bilingual in English and Spanish;
  2. Experience working with the homeless and / or impoverished.