Job Description

Job Summary:  Work with and assist clients in identifying, applying for, and securing housing in the community; recruit new landlords willing to work with clients experiencing barriers to housing including but not limited to: criminal history, credit history, and employment history.


Essential Functions:

  1. Provide direct supportive housing placement services :
  2. Engage clients through outreach and personal contact in order to schedule intake appointments;
  3. Conduct an assessment interview with clients to obtain as much relevant information as possible to identify barriers to obtaining and maintaining housing;
  4. Provide housing resources based on clients’ needs and preferences, including type, location, rental amounts;
  5. Provide education to clients in areas of tenant rights and responsibilities.
  6. Conduct frequent follow-up meetings with clients to provide continued support in achieving housing placement:
  7. Follow up on housing leads given to clients in previous appointments;
  8. Assist clients to obtain and complete applications;
  9. Address any barriers to housing, including but not limited to: criminal history, credit history, and employment history;
  10. Take clients by CASS van to view properties and complete lease applications;
  11. Make detailed case notes in HMIS system on a timely basis.
  12. Coordinate client move-outs:
  13. Arrange or provide transportation in CASS vehicle to move clients to housing;
  14. Attend client lease signings and assist clients with understanding lease;
  15. Assis clients with applying for move-in funds, as available;
  16. Assist clients with obtaining small move-in items;
  17. Facilitate a warm hand-off to client’s home-based case manager.
  18. Develop and maintain relationships with property managers:
  19. Maintain consistent communication with property managers throughout the housing search and application process;
  20. Act as an advocate for clients;
  21. Recruit landlords whose tenant screening criteria will provide housing opportunities for applicants with barriers related to criminal and credit histories;
  22. Develop and maintain an updated list of housing providers and relationships with housing providers in Maricopa County.


Other Duties:

  1. Build relationships with community partners;
  2. Perform other duties as required.

Needed Competencies and Proficiencies:

  1. Excellent written and verbal communication skills; competent in inter-personal negotiation;
  2. Proven ability to be flexible and manage multiple priorities in a fast-paced environment;
  3. Skilled at conflict resolution, time management and organization;
  4. Professional appearance and demeanor; ability to set and maintain professional boundaries;
  5. Ability to be fair and decisive, ascertaining facts without bias;
  6. Ability to remain cool-headed and make good decisions in difficult situations;
  7. Commitment to a solution-focused work environment and the clear intention to meet clients’ expectations.


Work Environment:  This job primarily operates in both a public and office indoor environment however. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Driving and working outside of the office in summer heat and other inclement weather conditions.


Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 25 pounds unassisted. The employee must be able to self-transfer and move throughout the facilities, between buildings, and around campus at multiple sites. Close visual acuity to prepare and analyze reports and data. Visual acuity and physical ability to operate a motor vehicle.


Position Type and Expected Hours of Work:  This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. with time allotted for breaks/lunch. Evening and weekend work may be occasionally required as job duties demand. Travel is primarily local during the business day.

Skills / Requirements



  1. Two years college education and minimum of two years of related work experience, or an equivalent combination of education and experienced;
  2. Knowledge of landlord-tenant laws, American’s with Disabilities Act, Fair Housing, Section 8 and other regulations related to affordable housing;
  3. Intermediate to advanced proficiency in Word, Excel and Outlook calendaring; highly accurate data entry and case notation skills;
  4. Possess Arizona Driver’s License, insurance and driving record that meets agency standards;
  5. Must have reliable transportation, and be willing to use personal vehicle for work-related purposes;
  6. Possess or have the ability to obtain State of Arizona Level One Fingerprint Clearance Card;
  7. CPR-First Aid certification within 90 days of employment;
  8. Naloxone (Narcan) training within 90 days of employment.



  1. Bachelor’s degree in social or behavioral science or related field and minimum one year directly related experience;
  2. Experience working with the homeless or impoverished;
  3. Bi-lingual English and Spanish;
  4. Knowledge of public assistance programs.

Important Notes

CASS isn't just an equal opportunity employer.  We are actively seeking to build a diverse and inclusive team with a wide range of backgrounds, perspectives, and skills that will support our agency's mission and vision. CASS does not discriminate against qualified applicants on the basis of race, color, religion, creed, sex, age, disability or medical condition (including genetics), national origin, veteran status, gender identify, sexual orientation, or any other categories protected by federal, state, and local anti-discrimination laws.

CASS offers a comprehensive benefits package including medical, dental, vision, life insurance, short-term and long-term disability insurance, a retirement plan, paid holidays, paid sick time, and a generous PTO plan.