Job Description

Central Arizona Shelter Services (CASS), is a non-profit 501 (c)(3), and the largest provider of shelter and services to homeless adults in Arizona. CASS offers a wide variety of services meeting the needs of the homeless community, including shelter for adults and families; housing; supportive services; and a 5 Star rated accredited child development program. For more information about CASS, please visit our website at

CASS has an immediate employment opportunity for a housing specialist to work with and assist clients in identifying, applying for, and securing housing in the community; recruit new landlords willing to work with clients experiencing barriers to housing including but not limited to: criminal history, credit history, and employment history.

Provide direct supportive housing placement services:

  1. Engage clients through outreach and personal contact in order to schedule intake appointments;
  2. Conduct an assessment interview with client to obtain as much relevant information as possible to identify barriers to obtaining and maintaining housing;
  3. Provide housing resources based on client needs and preferences, including type, location, rental amounts;
  4. Provide education to clients in areas of tenant rights and responsibilities.

Conduct frequent follow-up meetings with clients to provide continued support in achieving housing placement:

  1. Follow up on housing leads given to clients in previous appointments;
  2. Assist client to obtain and complete applications;
  3. Address any barriers to housing, including but not limited to: criminal history, credit history, and employment history;
  4. Take clients by CASS van to view properties and complete lease applications;
  5. Make detailed case notes in HMIS system on a timely basis.

Coordinate client move-outs:

  1. Arrange or provide transportation in CASS vehicle to move client to apartment;
  2. Attend client lease signing and assist client with understanding lease;
  3. Assis client with applying for move-in funds, as available;
  4. Assist client with obtaining small move-in items;
  5. Facilitate a warm hand-off to client’s home-based case manager.

Develop and maintain relationships with property managers:

  1. Maintain consistent communication with property managers throughout the housing search and application process;
  2. Act as an advocate for the client;
  3. Recruit landlords whose tenant screening criteria will provide opportunities for applicants with barriers related to criminal and credit histories;
  4. Develop and maintain an updated list of housing providers and relationships with housing providers in Maricopa County.

Other Duties:

  1. Build relationships with campus partners;
  2. Perform other duties as required.

Work Environment

This job primarily operates in a professional office environment however, off-site venues and outside event areas in various weather conditions are expected. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 25 pounds unassisted. The employee must be able to self-transfer and move throughout the facilities, between buildings, and around campus at multiple sites. Close visual acuity to prepare and analyze reports and data. Visual acuity and physical ability to operate a motor vehicle.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are typically Monday through Friday, 8:00 a.m. to 5 p.m. with time allotted for breaks/lunch. Evening and weekend work may be occasionally required as job duties demand. Travel is primarily local during the business day.

Skills / Requirements


  1. Two years college education and two years of related work experience or an equivalent combination of education and experience;
  2. Intermediate to advanced proficiency in Word, Excel and Outlook calendaring; highly accurate data entry and case notation skills;
  3. Possess valid Arizona Driver’s License, insurance and driving record that meets agency standards;
  4. Must have reliable transportation, and be willing to use personal vehicle for work-related purposes;
  5. Possess or have the ability to obtain State of Arizona Level One Fingerprint Clearance Card.


  1. Bachelor’s degree in social or behavioral science or related field and six months directly related experience;
  2. Experience working with the homeless or impoverished;
  3. Knowledge of landlord-tenant laws, American’s with Disabilities Act, Fair Housing, Section 8 and other regulations related to affordable housing;
  4. Knowledge of public assistance programs.

Important Notes

We value diversity.  EOE

We drug test.

We offer a rich benefits package that includes medical, dental, vision, life, short-term and long-term disability insurance, a 403(b) with employer match, 10 paid holidays, paid sick leave, and PTO.