Job Description

Central Arizona Shelter Services (CASS), is a non-profit 501 (c)(3), and the largest provider of emergency shelter and housing solutions to adults and families experiencing homelessness in Arizona. The mission of CASS is to empower men, women, and children with diverse needs to end their homelessness by helping them establish and maintain permanent housing.  For more information about CASS, please visit our website at 

CASS has an immediate employment opportunity for a social services professional to serve as both field-work navigator and case manager to identify and work directly with adults experiencing long-term homelessness or have significant challenges obtaining stable housing such as serious mental illness and/or medical vulnerability.   This is an active and fast-paced role.

Essential Functions

Identify vulnerable clients and build an effective case plan for them customized to their individual needs:

  1. Conduct in-depth intake interview;
  2. Review HMIS database for background information on returning clients;
  3. Assess client to develop effective case plan;
  4. Review case plan with client; provide resource information, referrals, and direction.

Refer client to appropriate housing providers, and support in seeking income:

  1. Identify clients’ specific housing needs, their strengths, resources and potential challenges to obtaining stable housing;
  2. Collaborate with housing providers to expedite housing opportunities for clients;
  3. Per agency guidelines, provision clothing, bus tickets, haircut vouchers, etc.;
  4. Be readily available to answer questions, follow-up and discuss challenges and progress; provide walk-in assistance.

Conduct weekly and ad-hoc follow-up sessions with clients to facilitate success in achieving their goals:

  1. Review progress, monitor notes in system from other departments, and obtain additional information to assure client in adhering to the case plan;
  2. Assist client with applications and forms; make contact with other providers with and on behalf of client;
  3. Assist client in obtaining forms, completing paperwork, and contacting referrals;
  4. Make complete and accurate notes in HMIS system prior to end of each shift;
  5. Close out files.

Other Duties:

  1. Build and maintain relationships with campus partners;

Needed Competencies and Proficiencies

  1. Commitment to a solution-focused work environment and the clear intention to meet client expectations;
  2. Excellent written and verbal communication skills; ability to write complete and concise case notes;
  3. Desire and capacity to work in fast-paced, high-energy hands-on work environment;
  4. Able to remain clear-headed when conflicts, crisis and emergency situations arise.

Work Environment

This job primarily operates in a professional office environment however, occasional outreach work and outside event areas in various weather conditions are expected. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 25 pounds unassisted. The employee must be able to self-transfer and move throughout the facilities, between buildings, and around campus at multiple sites. Close visual acuity to prepare and analyze reports and data. Visual acuity and physical ability to operate a motor vehicle.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are typically Monday through Friday, with time allotted for breaks/lunch. Evening and weekend work may be occasionally required as job duties demand. Travel is primarily local during the business day.



  1. Bachelor’s degree in social or behavioral science or related field and one-year of directly related experience or an equivalent combination of education and experience;
  2. Strong knowledge of resources;
  3. CPR and 1st Aid Certifications;
  4. Valid AZ Driver License and a driving record that meets agency standards. Must have reliable transportation. Proof of insurance is required.
  5. Intermediate to advanced proficiency in Word, Excel and Outlook; highly accurate data entry skills;
  6. State of Arizona Level One Fingerprint Clearance Card or the ability to obtain one.


  1. Bilingual in English and Spanish.
  2. Experience with HMIS