Job Description

Are you a top performer motivated by the opportunity to make a huge impact on the community?

Central Arizona Shelter Services (CASS), is a non-profit 501 (c)(3), and the largest provider of shelter and services to homeless adults in Arizona. CASS offers a wide variety of services meeting the needs of individuals and families experiencing homelessness.  For more information about CASS, please visit our website at www.cassaz.org.

CASS is seeking a hands-on Case Manager to serve as both field-work navigator and Case Manager.  He or she will identify and work directly with individuals 55 and older who are experiencing long-term homelessness or have significant challenges obtaining stable housing such as serious mental illness and/or medical vulnerability. This is an active and fast-paced role.

Essential Functions

Identify vulnerable seniors and build an effective case plan for them customized to their individual needs:

  1. Conduct in-depth intake interview;
  2. Review HMIS database for background information on returning clients;
  3. Assess client to develop effective case plan;
  4. Review case plan with client; provide resource information, referrals, and direction.

Refer client to appropriate housing providers, and support in seeking income:

  1. Identify clients’ specific housing needs, their strengths, resources and potential challenges to obtaining stable housing;
  2. Collaborate with housing providers to expedite housing opportunities for clients;
  3. Per agency guidelines, provision clothing, bus tickets, haircut vouchers, etc.;
  4. Be readily available to answer questions, follow-up and discuss challenges and progress; provide walk-in assistance.

Conduct weekly and ad-hoc follow-up sessions with clients to facilitate success in achieving their goals:

  1. Review progress, monitor notes in system from other departments, and obtain additional information to assure client in adhering to the case plan;
  2. Assist client with applications and forms; make contact with other providers with and on behalf of client;
  3. Assist client in obtaining forms, completing paperwork, and contacting referrals;
  4. Make complete and accurate notes in HMIS system prior to end of each shift;
  5. Close out files.

Other Duties:

  1. Build and maintain relationships with campus partners;
  2. Seek out resources for seniors;
  3. Perform other duties as required.

Additional Attributes

  1. Commitment to a solution-focused work environment and the clear intention to meet client expectations;
  2. Excellent written and verbal communication skills; ability to write complete and concise case notes;
  3. Desire and capacity to work in fast-paced, high-energy hands-on work environment;
  4. Able to remain clear-headed when conflicts, crisis and emergency situations arise.

Skills / Requirements

(Required)

  1. Bachelor’s degree in social or behavioral science or related field and one-year of directly related experience;
  2. Strong knowledge of 55+ resources;
  3. Must have State of Arizona Level One Fingerprint Clearance Card or apply upon receipt of offer of employment;
  4. Valid AZ Driver License and a driving record that meets agency standards. Must have reliable transportation. Proof of insurance is required.
  5. Intermediate to advanced proficiency in Word, Excel and Outlook; highly accurate data entry skills.   

Additional Attributes

  1. Commitment to a solution-focused work environment and the clear intention to meet client expectations;
  2. Excellent written and verbal communication skills; ability to write complete and concise case notes;
  3. Desire and capacity to work in fast-paced, high-energy hands-on work environment;
  4. Able to remain clear-headed when conflicts, crisis and emergency situations arise.

Preferred

  1.  Bi-lingual in English and Spanish;
  2. Gerontology certification.

Working conditions

  1. This job includes outreach and some hours will be spent working out of doors;
  2. Walking and standing are required;
  3. This job includes driving an automobile;
  4. This job requires the manual dexterity to operate a keyboard and mouse.

Important Notes