Job Description

Central Arizona Shelter Services (CASS), is a non-profit 501 (c)(3), and the largest provider of emergency shelter and housing solutions to adults and families experiencing homelessness in Arizona. The mission of CASS is to empower men, women, and children with diverse needs to end their homelessness by helping them establish and maintain permanent housing.  For more information about CASS, please visit our website at

CASS has an immediate employment for a Youth Case Manager to work directly with young adults, age 18-24, who are experiencing homelessness and expedite their opportunities to obtain and retain stable housing so they may become self-sufficient and end their homelessness. 

Essential Functions:

Identify youth clients between the ages of 18-24 and build an effective case plan with them, customized to their individual needs:

  1. Conduct in-depth intake interview;
  2. Review HMIS database for background information on returning clients and previous use of youth or child welfare services;
  3. Assess client to develop effective case plan;
  4. Review case plan with client; provide resource information, referrals, and direction to youth community resources and housing programs.

Refer youth clients to appropriate housing providers or if the youth clients are job ready, assist clients in the employment process:

  1. Identify client’s specific housing needs, their resources, and barriers to create a housing plan;
  2. Collaborate with youth housing providers to expedite housing opportunities for clients;
  3. Ensure that clients find appropriate and sustainable housing as quickly as possible;
  4. Assess skills and previous vocational experience of clients by conducting intake discussions and reviewing case management notes;
  5. Review job listings with clients, providing guidance for pursuing opportunities; provide resume review assistance and mock interview support;
  6. Supply clothing, bus tickets, haircut vouchers, voicemail accounts, etc.;
  7. Conduct follow-up discussions and provide walk-in assistance.

Conduct weekly follow-up meetings with youth clients to provide continued support in achieving case plan goals:

  1. Review progress, monitor notes in system from other departments, and obtain additional information to support client in adhering to the case plan;
  2. Determine and administer consequences for non-compliance with case plan goals;
  3. Assist client in obtaining forms, completing paperwork, and contacting referrals;
  4. Serve as an advocate; champion clients;
  5. Maintain complete and organized files; close out files regularly;
  6. Make complete and accurate notes in HMIS system prior to end of each shift;
  7. Compile data and produce reports for analysis and assessment of program effectiveness;
  8. Provide “success stories” and other positive client progress information to development team.

Ensure data integrity for accurate reporting:

  1. Enter client information into HMIS promptly after client intake; maintain a case file for each client;
  2. Review updated case notes daily;

  1. Ensure that HMIS files are closed promptly after client’s exit.

Seek out training opportunities for youth clients:

  1. Determine individual training needs and connect youth clients to age / developmentally appropriate training for employment and life skills;
  2. Identify suitable job training programs that serve the youth population and promote to clients, especially regarding resumes and online applications;
  3. Establish and maintain referral resources in the community; maintain relationships with youth-serving organizations.

Other Duties:

  1. Assist in training newly hired staff;
  2. Build and sustain relationships with campus partners;
  3. Participate in community events to engage youth experiencing homelessness, such as Point in Time Counts and youth outreach initiatives;
  4. Provide housing case management services to other adult clients as space on caseload permits;
  5. Perform other duties as required.

Additional Attributes:

  1. Commitment to a solution-focused work environment and the clear intention to meet client expectations;
  2. Excellent written and verbal communication skills;
  3. Able to remain clear-headed when conflicts, crisis and emergency situations arise.

Physical Activities and Working Conditions:

  1. Moving about on foot to accomplish tasks, moving about the building and campus;
  2. Sitting at a desk for extended periods of time to accomplish tasks;
  3. Ability to lift, carry, push or pull objects up to 20 pounds unassisted;
  4. Manual dexterity in order to use keyboard and mouse;
  5. Close visual acuity to prepare and analyze reports and data.

Skills / Requirements


  1. Bachelor’s degree in social or behavioral science or related field and one-year of social services experience;
  2. Strong knowledge of community resources;
  3. Possess or have the ability to obtain a State of Arizona Level One Fingerprint Clearance Card;
  4. Intermediate to advanced proficiency in Word, Excel and Outlook; highly accurate data entry skills.


  1. Bilingual in English and Spanish.


Important Notes

CASS offers a comprehensive benefits package including medical, dental, vision, life insurance, short-term and long-term disability insurance, a retirement plan, paid holidays and a generous PTO.  We drug test. EOE